Have questions? We’ve got answers.
Below are some of the most common concerns from our customers before placing an order.
If you don’t find what you’re looking for, feel free to email us at
support@gizmopack.com — we’re happy to help!
- All
- General Questions
- Shipping & Orders
Need Help?
Need help right away? Click the button below to start a live chat with one of our Customer Care Specialists.
If we’re offline, no worries — just send us an email and we’ll get back to you within 24 hours (Mon–Fri).
General Questions
Gizmopack is an online store offering smart beauty devices that help you achieve professional skincare results from home. We focus on combining technology with simplicity to upgrade your daily self-care routine.
Yes! Our devices are designed to be gentle and safe for most skin types. However, if you have a medical condition or sensitive skin, we recommend consulting with your dermatologist before use.
Some devices like EMS or RF massagers work best with a conductive gel or serum. We’ll let you know in the product description if one is recommended.
No. All of our devices are easy to use right out of the box — no apps or complicated setups required.
Yes, all Gizmopack devices come with a 30-day satisfaction guarantee. If your product arrives damaged or faulty, please contact us within 30 days for a replacement or refund.
Yes, our products are shipped worldwide and are compatible with standard USB power. Make sure to use the proper adapter for your local outlet if needed.
We operate globally with fulfillment centers and offices located in the US, UK, and China. This helps us deliver faster and more reliably to customers around the world.
Shipping & Orders
Delivery times vary by location. For most US, UK, and AU orders, shipping takes 4–15 business days. Orders outside these zones may take 7–20 business days.
Once your order is shipped, you’ll receive a tracking number via email. You can track your package through our tracking page or the carrier’s website.
We accept Visa, Mastercard, American Express, PayPal, and other major secure payment gateways supported by Shopify.
If your order hasn’t been processed yet, we may be able to cancel or modify it. Please email us at support@gizmopack.com within 12 hours of purchase.
Please contact us immediately with a photo of the damaged item and we’ll send a replacement or issue a refund according to our policy.
Yes! We currently ship to most countries worldwide. Shipping times and fees may vary based on your location.
Yes! We offer free standard shipping on most orders, especially within the US, UK, Canada, and Australia.
